MUG NEROLabirinto
If you have any questions or needs, our Customer Care Service is at your disposal.
Fill out the form here or contact us via Whatsapp at +39 349-4749284.
The service operates Monday through Friday from 9 a.m. to 6 p.m., excluding holidays.
All items purchased from our online store will be delivered to you by express courier to the address you indicate when placing the order.
STANDARD products will be entrusted to the courier in 2-3 working days (for Japan 5-7 business days).
CUSTOMISED products will be entrusted to the courier within 25-30 working days.
PRE-ORDER products will be entrusted to the courier as soon as they are in stock.
You will receive a shipping confirmation e-mail with the tracking number to track your shipment, as soon as your order is entrusted to the courier.
Please refer to the chart below to find out the estimated delivery time for your country.
*Please note that the estimated delivery time starts when your order is shipped, not when it is placed.
| Countries | Shipping Rates | Estimated Delivery Times |
|---|---|---|
| Italy | Complementary shipping on all orders | 1-3 working days |
| Rest of Europe | Complementary shipping over 300€ 20€ for orders under 300€ | 1-3 working days |
| Switzerland | Complementary shipping over 300€ 20€ for orders under 300€ | 1-4 working days |
| United Kingdom | Complementary shipping over 300£ 15£ for orders below 300£ Minimum order 140£ | 2-5 working days |
| United States of America, Canada | Complementary shipping over 300USD. 15USD for orders below 300USD. | 2-6 working days |
| Australia, New Zeland | Complementary shipping over 100€ 10€ for orders below 100€ | 2-6 working days |
| South Africa | Complementary shipping over 100€ 10€ for orders below 100€ | 2-6 working days |
| South Korea, Qatar, United Arab Emirates, Kuwait | Complementary shipping on all orders | 2-5 working days |
| Japan | Complementary shipping over 11000¥ 550¥ for orders below 11000¥ | 5-7 working days |
Want to return your order?
To exercise your right of withdrawal submit your request through this form, choosing Return reuqest, within 14 (fourteen) days from the date your order was delivered. Our Customer Service Department will get back to you with instructions to follow.
Ginori 1735 accepts the following forms of payment for online purchases:
 PayPal* |  Visa |
 MasterCard |  American Express |
 Maestro |  Discover |
*Excluding Japan.
Pay now or in interest-free installments with PayPal. 0% APR. The number of installments and activation terms depend on the customer's country of residence. Find out more.
For credit card payments, please note that your billing address must match the address on your credit card statement. Save as otherwise stated on the website during the purchase process, the purchase transaction will only be charged to your credit card after we have verified your card details and received credit authorization for an amount equal to the purchase price of the ordered products.
Selected items come with our signature gift boxes. Look for this gift box icon on each product page under the main photo gallery to find out.
All pieces from Ginori 1735 are heirlooms crafted to be cherished and passed down through generations. To preserve their beauty and functionality, it's important to follow specific care guidelines.
- All products are rigorously tested for food safety and meet international standards;
- Avoid exposing the products to direct flames or sudden temperature changes;
- Avoid hitting against other hard surfaces and use napkins to separate tableware when storing;
- Porcelain is microwave safe, unless includes precious metal decoration;
- Tableware is dishwasher safe. Use dishwasher with extra care if precious metal are present (max 50°C / 120°F). Always use a liquid / gel detergent;
- Tea and coffee stains can be removed with a nonaggressive abrasive or with a solution of 1 part varichin and 8 parts water;
- Precious metals contain a percentage of silver that forms a patina over time, which can be removed by wiping with a soft cloth and a specific product;
Labirinto is a sophisticated tangle of straight lines that we have taken from one of the designs inherited from the great architect Gio Ponti, our creative director from 1923 to 1933.
